Cancellation policy.

Last updated: 26 July 2026

1. Cancelling a class

We understand that plans change. If you can't make a class, please cancel your booking through the Momence app or booking system so someone else can take your place.

To receive your class credit back, please cancel within the following notice periods:

• Classes starting before 10:00am: at least 12 hours' notice
• All other classes: at least 2 hours' notice

If you cancel within the required notice period, your class credit or pass will be returned to your account.

If you cancel after the notice period or don't attend, the class will be treated as used.

2. Late cancellations and no-shows

We know unexpected things happen, so everyone gets one free pass for a late cancellation or missed class. This is a one-time allowance that doesn't reset.

After that, late cancellations and no-shows are subject to an £18 Courtesy Contribution, with half of every contribution donated to local community events or a chosen charity.

Please note that cancellations must be made through the Momence app or booking system. We can't accept cancellations by email, social media message or text.

If you have a genuine emergency, please call us on 07519 677 644.

3. Cancelling a membership

Monthly memberships are paid in advance and renew automatically until cancelled. Annual memberships are fixed for the term you've chosen.

To cancel a monthly membership, please email us with at least 7 days' notice. Your membership will remain active until the end of your current paid period.

Members can freeze (pause) their membership. To request a freeze, email contact@vanessaflowyoga.co.uk with at least 7 days' notice.

• You can freeze for up to 90 days in total per rolling 12 months, with a minimum of 7 consecutive days per freeze.
• Public holidays and the Christmas closure aren't eligible for freezes. A freeze can cover Christmas only if you're away for 7 or more days before and 7 or more days after the closure.
• A freeze pauses your billing, so your renewal date may move forward by the length of the freeze. Freezes give you time back, not a discount.
• Your membership restarts automatically once the freeze ends, and we'll email to confirm.

Annual memberships are paid in full when purchased and aren't refundable unless you're entitled to a refund under your statutory rights.

4. Intro Passes and class packs

The 21-Day Intro Pass doesn't renew automatically, so there's nothing to cancel.

Intro Passes and class packs are non-refundable unless you're entitled to a refund under your statutory rights.

If you've booked a class using an Intro Pass or class pack, the normal class cancellation rules in Section 1 apply.

5. Changes or cancellations by us

Occasionally we may need to cancel or reschedule a class or event, for example if a teacher is unwell.

If this happens, we'll let you know as soon as possible and either return the class credit to your account or offer a suitable alternative.

If we're unable to offer an alternative for a paid event we've cancelled, we'll provide a full refund.

Scheduled classes normally run with three or more people booked. If fewer than three people are booked onto a class, we may cancel it or offer it as a private session instead. Where possible, we'll let you know at least 2 hours before the class by email and text.

6. Contact us

Class cancellations must always be made through the Momence app or booking system.

If you have any other questions about this policy, please email contact@vanessaflowyoga.co.uk.

This Cancellation Policy should be read alongside our Terms & Conditions.