Class Booking & Cancellation Policy
To keep our studio running smoothly and fairly for everyone, we follow the regulations outlined below. These ensure clarity, consistency and respect for both instructors and fellow members
Class Booking & Cancellation Policy
To keep our studio running smoothly and fairly for everyone, we follow the regulations outlined below. These ensure clarity, consistency and respect for both instructors and fellow members.
Courtesy Contribution Policy
Each member receives one grace late cancellation or no-show.
After this has been used, any further late cancellations or no-shows will incur an £18 Courtesy Contribution, with 50% donated to community events or a chosen charity.
This system helps maintain fairness and supports the wider community — giving back when you back out.
Cancellation Windows
• Classes starting before 10am: require 12 hours’ notice
• All other classes: require 2 hours’ notice
Cancellation requirements are clearly shown at the time of booking.
How to Cancel
All class cancellations must be made through our app or online booking system.
This ensures accurate, real-time updates for both members and instructors.
Emergency exceptions:
If you experience a genuine emergency, please call us directly on 07519677644.
Messages, DMs or emails cannot be accepted as cancellation methods.
Booking Window
Members can book classes up to 3 weeks in advance.
This prevents excessive long-term booking and helps reduce no-shows.
Class Minimum Numbers
We run any scheduled class with 2 or more members booked.
If only one member remains booked, the session becomes a 1–1, and the class will be cancelled.
In this situation, you will be notified at least 2 hours before the class via email and SMS, and we will request confirmation of receipt.
Reminders & Calendar Integration
Members will receive automatic email reminders for all booked sessions.
You can also add your bookings directly to your personal calendar to help you stay organised and avoid accidental no-shows.
These regulations exist simply to keep everything fair, consistent, and enjoyable for everyone who walks through our doors.
For any questions, feel free to contact us at contact@vanessaflowyoga.co.uk